May saw us taking on our first member of staff, Susan.

I originally met Susan when she was my maternity cover 5 years ago, when I returned part
time so Susan stayed on where we became friends and worked well together. After I left
we stayed in touch, Susan left and moved into another job and it was while she was there
that I mentioned potentially needing to take someone on to ensure PBS could continue to
provide the same level of service as we expanded.

She (thankfully) was interested in the role and officially joined us. She’s spent the
first few weeks finding her feet, seeing how I’ve set the systems up and getting to know
our client base, but is already proving a great asset to PBS.

Initially I’ll continue to be the main point of contact for all existing clients, with
Susan assisting me where needed, but new clients will have the pleasure of dealing with
Susan from the outset.

I’m more than happy with my decision to employ Susan, I know we can get along both inside
and outside of work and that her work ethic fits the PBS way of doing things. It’s not
to say I’ll only employ people I know, but as the first employee she’s a great fit!

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