When anyone looks back at 2020, it’s going to be impossible to not mention Covid-19. We’ve had, like many businesses, had to adapt to having some staff working from home & different working conditions when we are in the office. We’ve had to add services, such as processing furlough claims, offered lots of advice on the ever changing government announcements and worked hard to ensure our clients have received as much support as possible.
Away from all of that, we’ve still managed to grow – we started 2020 with a team of 3 and end it with a team of 8. We’ve expanded in all areas of the business, in our accounts & bookkeeping teams and now with dedicated support staff to assist wherever required.
One area we’ve seen growth is our virtual accounts department, especially in relation managing payments for our clients, taking away the need to monitor those bills that must be paid on time and helping to manage the cashflow of the business.
We’re hoping to continue this trend in 2021, not just in terms of the easy to measure numbers, such as clients and profit, but in growing PBATS, ensuring all staff expand their knowledge to improve the support and advice we give.